Refund policy

Last Updated: August 2026

Our Commitment

At WareClear, we want customers to have clear information about returns and refunds before making a purchase.

If you experience an issue with your order, please contact us and we will assist you according to the policy below.

Because WareClear offers overstock and clearance merchandise that may be available in limited quantities, replacement inventory may not always be available.

30-Day Return Policy

WareClear accepts returns of eligible defective and non-defective products within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Include all original packaging, accessories, manuals, and parts
Not show signs of damage caused after delivery
Meet the requirements outlined in this policy

Return requests submitted more than 30 days after delivery may not be accepted.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or WareClear fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, WareClear will cover the applicable return shipping cost after the return request has been reviewed and approved.

Any return shipping instructions will be provided by our customer support team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible.

To help us review your request, please provide:

Your order number
A brief description of the issue
Clear photos of the product and packaging

After reviewing your request, we will provide an appropriate resolution, which may include a refund or other available remedy.

Because some WareClear products are available in limited quantities, a replacement product may not always be available.

How to Request a Return

To request a return, please contact us at:

Email: admin@wareclear.com

Please include your order number and reason for the return.

Do not send an item back before receiving return instructions from WareClear.

Once your return request is reviewed and approved, our customer support team will provide the applicable return instructions and return address.

Approved returns must be sent by mail to the return address provided by WareClear.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If the refund is approved, it will be issued to the original payment method.

WareClear generally processes approved refunds within 5 business days after the returned item has been received and inspected.

Your payment provider, bank, or financial institution may require additional processing time before the refund appears in your account.

Original shipping charges, if any, are generally non-refundable unless the return is due to a damaged, defective, or incorrect item, or a WareClear fulfillment error.